Refund policy
We offer a 14-day return policy. This means you have 14 days from receiving your order to request a return.
Eligibility for Returns
To qualify for a return, your item must be:
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In the same condition you received it
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Unworn or unused
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With original tags
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In its original packaging
Please also include the receipt or proof of purchase.
How to Start a Return
To initiate a return, please complete and follow the instructions on the returns form included in your parcel.
Return address:
REWIND Clothing LTD (RETURNS)
6 Alnwick Road
Wiltshire
Trowbridge, BA14 6FQ
United Kingdom
For any return-related questions, contact us at info@rewindclothing.co.uk
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-returnable Items
We cannot accept returns on:
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Custom or personalised items
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Sale items
If you're unsure whether your item is eligible, contact us at info@rewindclothing.co.uk
Exchanges
If you’d like a different size or item, the fastest way is to return your original order. Once your return is accepted, place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, your refund will be processed automatically to your original payment method within 7 business days.
Please note: Your bank or credit card company may take additional time to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@rewindclothing.co.uk